Sailthru provides cross-channel experience management and campaign coordination across email, web, mobile, and social for hundreds of clients, spanning thousands of domains. Our customers include both public entities and private organizations, many with global operations and hundreds of millions of customers. That’s why trust is the foundation of our privacy and data security promise to our customers.
Our adaptive, forward-looking measures are our promise to you.
Certifications and Compliance
As part of our privacy and security practices, Sailthru undergoes a SOC 2 Type II examination on an annual basis for the Security, Availability and Confidentiality ‘Trust Service Principles’. We regularly report to our Board of Directors on security and data privacy readiness and we baseline our program’s maturity against the National Institute of Standards and Technology (NIST) Cybersecurity Framework annually.
Dedicated security team
We have a dedicated information security team, responsible for the design and adoption of a mature security program as well as securing our platform, identifying vulnerabilities and responding to security events.
Data storage and processing locations
We store data in a US-based data centers. In addition, we also use the AWS’s CloudFront Content Delivery Network (CND) for faster content caching. More on Amazon’s CloudFront can be found here: https://aws.amazon.com/cloudfront/features/
We have a suite of security guidelines with supporting procedures, which have been aligned with the ISO 27001 standard. Our security documentation is frequently reviewed and updated to reflect changes to our processes made in response to newly identified threats, as well as our commitment to continuous improvement. Our Security Incident Response policy has been specifically designed to include standards on customer notification which aligns with the EU’s GDPR.
We use the NIST Cyber Security Framework to measure our ability to identify, protect, detect, respond and recover from security events.
Awareness and training
All staff and contractors go through a vetting process where they are subject to background checks and confidentiality agreements.
We provide an ongoing program of security awareness training designed to keep all members of staff informed and vigilant of security risks. This includes regular assessments of comprehension to measure the program’s effectiveness.
Disaster Recovery and Business Continuity
The Sailthru Disaster Recovery Plan focuses on the recovery of technology facilities and platforms, such as critical applications, databases, servers or other required technology infrastructure. This also includes the security and compliance requirements, impact ratings and the communication and notification process.
In the event of a disaster which interferes with our ability to conduct business from one of our offices, our Business Continuity Plan will be used by the responsible individuals to coordinate the business recovery of their respective areas and/or departments. The plan is designed to contain, or provide reference to, all of the information that might be needed at the time of a business recovery.
We implement physical controls designed to prevent unauthorized access to, or disclosure, of customer data.
Data center controls
We only use state of the art data centers and cloud providers. Our data centers are monitored 24×7 for all aspects of operational security and performance. They are also equipped with modern security controls such as biometrics, sensors for intrusion detection, keycards, and around-the-clock interior and exterior surveillance.
In addition, access is limited to authorized data center personnel; no one can enter the production area without prior clearance and an appropriate escort. Every data center employee undergoes background security checks.
Data center compliance
Our data center provider is certified to the following compliance standards: HIPAA, PCI-DSS, SOC 1 Type 2, SOC 2 Type 2. https://www.365datacenters.
Our cloud provider has the following certifications: PCI-DSS, ISO 27001, SOC 1 / 2 / 3, IRAP, ISO 27018 and ISO 9001. https://aws.amazon.com/compliance/
Our application has been designed with a focus on security by leveraging OWASP-aligned security principles for software engineering, encryption technologies and security assurance.
Our infrastructure is subject to security benchmarking and monitoring so that we maintain or exceed industry security standards. We also use a regular scheduled scans of our application to simulate a malicious user, while maintaining integrity and security of the application’s data and its availability.
We also leverage the services of an external third party to perform a yearly penetration testing exercise against our platform to make sure we’ve got every angle covered.
We store each account’s data within a unique identifier, which is used to retrieve data via the application or the API. Each request is authenticated and logged.
Secure code development
We follow industry best practices and standards such as OWASP and SANS. We have separate environments and databases for different stages of the application development. We do not use production data in our test and development environments.
To protect data we encrypt information in transit by supporting TLS 1.0 or better. Data at rest is also encrypted using AES-256 encryption.
We put considerable effort into ensuring the integrity of sessions and authentication credentials by offering our customers the ability to protect their accounts using multi-factor authentication. Passwords storage and verification are based on a one-way encryption method, meaning passwords are stored using a strong salted hash. Email addresses are validated against a strong salted hash, stored along with the email.
The databases are further protected by access restrictions, and key information (including your password) is encrypted when stored. Data is either uploaded directly into the application using a web browser or uploaded via the API which uses secure transfer protocols.
Logging and cookie management
We use both session ID cookies and persistent cookies for user authentication and tracking purposes.
All key actions on the application are centrally logged, audited and monitored. For instance, whenever our staff access an account for maintenance or support functions, such activities are logged so we can refer to them later.