Marigold Engage by Sailthru Services

Real people are with you every step of the way.

From day 1 to year 10, our approach to customer success makes your goals our business.

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Real people are with you every step of the way. image

We’re a different kind of partner.

Every technology company uses the word “partner” but then their teams are incentivized to continuously sell, rather than help. Our Customer Success team doesn’t push contracts; we push you to maximize revenue from your contacts. The result is that our customers are the ones who call us partners.

Customer Success

Your dedicated Customer Success Manager will work with you over the long haul to ideate and deploy marketing strategies, and boost your key metrics.

  • Every account has a dedicated CSM
  • Annual strategic business reviews
  • Quarterly business checkpoints
  • Weekly syncs for ongoing tactical management
  • Sailthru executive alignment and sponsorship
  • Full support adopting your use cases to Sailthru features

Customer Success
“Partnering with Marigold Engage by Sailthru allows us to work smarter. Together, we as a team have been able to find opportunities to increase program sophistication while also tailoring our strategy to ultimately impact our bottom line.”

Andrew Lim, Director of Retention Marketing at RevZilla

Increase in triggered message revenue year-over-year

987%

Increase in average order value

50%

Deliverability

We help you make it to the inbox.

Deliverability has many complexities, including governmental regulations, ISPs’ policies, and measurement of success. Marigold Engage by Sailthru's in-house team of industry-leading experts maintains trusted relationships with ISPs, and industry groups, and proactively monitors all Sailthru customers to ensure healthy delivery rates.

  • Strategic advising based on practices by MAAWG, ESPC and IAPP
  • Proactive deliverability monitoring
  • Authentication reporting
  • Included for every Sailthru customer at no extra cost

Deliverability
“The Marigold Engage by Sailthru platform is really agile and adapts to your data model instantly. This allows our marketing team to be completely autonomous from IT resources. We’ve been able to improve our engagement rates by 50% and keep very high deliverability although we send out daily newsletters to a large audience."

Arnaud Jolif, CMO at DeinDeal AG

Client Strategy & Analytics

Our Strategy, Creative & Analytics team knows your business.

Our marketing strategists, creative experts, and analytics professionals leverage deep subject matter expertise and proprietary frameworks and methodologies to deliver strategic projects and custom analysis and insights to help you understand and improve your program effectiveness. Our Strategy, Creative & Analytics team also provides actionable recommendations to help you maximize customer lifetime value and ultimately, your total enterprise value.

Client Strategy & Analytics
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Client Strategy & Analytics

Strategy, Creative & Analytics services include

  • Strategic business reviews
  • Insights workshops
  • Benchmarking analysis
  • Historical data analysis
  • Cohort analysis
  • Acquisition source analysis
  • Activation audit
  • Lifetime value assessment
  • Strategic program recommendations
  • Creative assessments and recommendations
  • Industry trends

Client Strategy & Analytics

Professional Services

Our professional services team of experts will work with you to design and deploy the platform to fit your unique use cases and goals.

  • Standard implementation
  • Sailthru scripting language training
  • Technical consulting
  • Template setup and coding
  • Hosted pages/signup/preference center coding
  • Custom overlays

Professional Services

Solutions Architecture

We can meet your needs and use cases, no matter how big and complex.

Working alongside your dedicated Customer Success Manager, our team of Solutions Architects make sure you’re maximizing the Sailthru platform. Performing technical audits, the team leaves no stone unturned in order to optimize your implementation, improve workflows, and unlock the most advanced use cases as your business and strategy evolve.

  • Scope, configure and roll out custom use cases
  • Perform technical account audits
  • Provide technical workshops

Solutions Architecture

Customer Support

Our best-in-class support team provides technical expertise, operations support, proactive performance management, and troubleshooting.

  • Standard support through phone, email, and online portal
  • Select support level with a named technical support engineer
  • 24/7 cloud monitoring
  • Fast response times
  • 97% customer satisfaction rating

Customer Support

Find out how your company can benefit from Marigold Engage by Sailthru.

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