Sailthru by Marigold Services
From day 1 to year 10, our approach to customer success makes your goals our business.
Every technology company uses the word “partner” but then their teams are incentivized to continuously sell, rather than help. Our Customer Success team doesn’t push contracts; we push you to maximize revenue from your contacts. The result is that our customers are the ones who call us partners.
Customer Success
“Partnering with Sailthru by Marigold allows us to work smarter. Together, we as a team have been able to find opportunities to increase program sophistication while also tailoring our strategy to ultimately impact our bottom line.”
Andrew Lim, Director of Retention Marketing at RevZilla
Increase in triggered message revenue year-over-year
Increase in average order value
Deliverability
Deliverability has many complexities, including governmental regulations, ISPs’ policies, and measurement of success. Sailthru by Marigold's in-house team of industry-leading experts maintains trusted relationships with ISPs, and industry groups, and proactively monitors all Sailthru customers to ensure healthy delivery rates.
“The Sailthru by Marigold platform is really agile and adapts to your data model instantly. This allows our marketing team to be completely autonomous from IT resources. We’ve been able to improve our engagement rates by 50% and keep very high deliverability although we send out daily newsletters to a large audience."
Arnaud Jolif, CMO at DeinDeal AG
Client Strategy & Analytics
Our marketing strategists, creative experts, and analytics professionals leverage deep subject matter expertise and proprietary frameworks and methodologies to deliver strategic projects and custom analysis and insights to help you understand and improve your program effectiveness. Our Strategy, Creative & Analytics team also provides actionable recommendations to help you maximize customer lifetime value and ultimately, your total enterprise value.
Client Strategy & Analytics
Professional Services
Solutions Architecture
Working alongside your dedicated Customer Success Manager, our team of Solutions Architects make sure you’re maximizing the Sailthru platform. Performing technical audits, the team leaves no stone unturned in order to optimize your implementation, improve workflows, and unlock the most advanced use cases as your business and strategy evolve.
Customer Support
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Find out why our customer support is unmatched.