Account security

How can I keep my Sailthru account secure?

We know you care about the security of your Sailthru account. So do we. Whether you received an email from us encouraging you to provide personal details or you've noticed suspicious activity, here are our top recommendations for keeping your account and personal information safe.

Use a password unique to Sailthru
If you use the same password across multiple software and services, a breach on one of those systems could mean a breach on all of them. In addition to using a password that is unique to Sailthru, we also recommend a password that is:

  • at least 30 characters long
  • a mix of uppercase letters, lowercase letters, numbers, and symbols
  • something not easily guessed, like a passphrase or personal motto
  • consider using a Password Manager service

Give each member of your team a unique login
It’s easy to invite additional users to your account to avoid the need to share login details. Login details should be unique to each individual using Sailthru.
Set-up Two-Factor Authentication
When Two-Factor Authentication is enabled, an SMS number is sent to your phone that’s required to successfully log in. You can quickly set this up in the Account Settings section of your account.
Regularly rotate your API key
If you’re running integrations or sending email using our API, we suggest you regularly rotate your key in order to prevent unwanted access of your account. You can easily generate your own new API key at any time.
Be aware of possible phishing attempts
Phishing emails are used by criminals to trick people into handing over sensitive information such as usernames, passwords, PIN numbers and credit card details.

Phishers will go to great lengths to try to take over your account or steal your personal information. They may create fake websites that look like Sailthru or send emails that imitate us and ask you for personal information.

We will never send you an email asking you to provide your personal or credit card information.

Keep your computer safe
To ensure the best possible Sailthru experience, it’s important to keep your computer free of malware and viruses. There are signs you can look for that may indicate your computer has been infected:

  • Unusually slow or sluggish computer performance
  • Unexpected reboots, crashes, or freezing

If you think your computer might be infected, you can use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

Report fraudulent or suspicious activity
At Sailthru, we take fraud very seriously. If you notice suspicious activity, please contact us immediately so we can help you investigate.
Sign out of unused devices
If you are planning to get rid of a device that you previously used, you should sign out of all accounts and services that you used on the device, including Sailthru.
Report security flaws to us
If you believe you’ve found a security vulnerability within Sailthru, we urge you to inform us as quickly as possible and to not disclose the vulnerability publicly until it is fixed. We appreciate your help, and rest assured we review all security flaws submitted.

If you have questions about the privacy of your information, please see our Privacy Notice.