"We’ve invested a lot of energy and resources into our mobile app and it was paying off with higher engagement and visits per user, but with Carnival by Sailthru we have been able to ramp that and better engage our mobile app users. It’s a great tool and delivers real results." Avantika Agrawal Product Manager of Mobile

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+211% Increase in
products purchased on days with push notifications
+50% Increase in
push notification open rates
+200% Increase in
engagement of app users vs. website users

Goals:

Birchbox is the easiest way to discover and shop for beauty and grooming products by pairing a monthly subscription of personalized samples with relevant content and a curated online shop. Birchbox re-envisioned its mobile app as a shopping tool for subscribers who wanted to be able to shop anywhere, anytime, without waiting for a mobile site to load. Birchbox then launched a comprehensive push messaging strategy to support its app. In order to help develop, implement, automate and track its push notification strategy, Birchbox chooses Carnival by Sailthru. Here were their goals:

  • Increase visit frequency per user
  • Grow revenues for Birchbox’s online shop
  • Upsell engaged, high value customers
  • Advance mobile messaging with more personalization and segmentation

 

Solutions:

With Carnival by Sailthru, Birchbox was able to both expand and refine its push notification strategy. To ensure that the more-frequent messages remained relevant to customers, and to distinguish itself from other brands, Birchbox emphasized urgency and personalization. The complete solution allows Birchbox to:

  1. Segment push notifications alerts to customers to review samples, customize their subscription boxes, or take advantage of promotions
  2. Personalize the app homepage so that it reflects the status of a particular customer’s subscription cycle
  3. Add a customer’s name to push notifications to improve engagement
  4. Use customer response metrics and insights on push notification performance to inform strategy across the Birchbox website, mobile web and other channels

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Learn more about how Birchbox achieved transformational results with Sailthru.

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