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Overview
Continuing a common thread present across many of our top 25 performers, Office Depot OfficeMax has taken gigantic strides to make its ecommerce sales process an enjoyable one throughout the pandemic. And it’s already seeing a 20% increase in year-over-year online sales, proving that it can successfully transition to having a strong online platform. The company is smartly tuned into the trends surrounding the future of work, and plans to continue making ecommerce and innovation a priority.
Categories
Previous Rank
25
Founded
1986
Model
Public
Total Score
69
22
Web
23
Mobile
11
Offline
8
Other
5
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Why we love Office Depot OfficeMax
Post-purchase engagement
Engaging with shoppers after a purchase to learn about their experience, ensure their satisfaction, and drive future purchases is crucial to keeping customers in a loyalty loop. Office Depot is part of only 41% of the Index that asks shoppers to rate their purchase experience to gauge satisfaction after the fact. The brand goes beyond its competitors by sending additional post-purchase emails to let customers know their rewards status, and to provide them with personalized product recommendations based on their recent purchase.
Consistency across channels
Regardless of where shoppers engage with the brand, Office Depot OfficeMax ensures a consistent experience. It offers exclusive deals and offerings based on a shopper’s rewards status through email and website notification. Similarly, its user-friendly app displays the same shopper profile with synced recommendations and shopping cart activity.
Web personalization
The brand’s website features personally tailored design layouts for every individual shopper browsing. The page is complete with recommendations for not only trending items, but also collaboratively filtered product recommendations based on recent searches, recently viewed items, and items that may complement products already in a cart.
Download the Retail Personalization Index
You’ve seen the highlights. Now, see the research insights as detailed by retail experts. Download this year’s Index for an in-depth look at the winners, their strategies, and how they approached a changing culture.
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