Top 100 Winners
This specialty retailer jumped from a humbly impressive #48 position on last year’s Index to a highly competitive and coveted spot in the top 25. The biggest reason for the brand’s jump comes from its email communications that take advantage of best practices such as personalized messaging and re-engagement. Market value and personalization are not the only areas of improvement and innovation for the brand, as it continues to focus on inclusivity and corporate social responsibility through a partnership with Give Back Box to make donating slightly used products easier for its customers.
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American Eagle Outfitters
Why we love American Eagle Outfitters
Real Rewards program
This brand’s loyalty program makes it easy for members to get rewarded for even the smallest things. American Eagle’s Real Rewards program not only offers members exclusive deals and events, but provides them additional perks like a birthday gift, free shipping and returns, and opportunities to win points that can be redeemed for discounts. The program is tiered, meaning the more you spend, the more perks you get.
Not only is the brand a member of the Index’s top 25, it’s part of the 4% group of 2021’s ranked companies that take advantage of browser notifications. American Eagle wants to be able to reach customers easily, wherever they may be engaging with the brand. The browser notifications often act as a reminder for shoppers to take advantage of a limited-time offer or current promotion before it ends.
Customers who shop at American Eagle are more than just shoppers; they make up a diverse community with shared values that the brand actively celebrates. Paying close attention to the needs of its customers, the brand launched the #AExME campaign: a first-of-its-kind marketing concept that places creative direction in the hands of the customer to provide the community with a platform for self-expression and empowerment. The latest iteration of the campaign, #AExME Back To School, features real people, self-shot in their own spaces, in looks they styled themselves, to further celebrate youth expression. On the platform, customers can see style tips, blog posts about social issues, and ways that their peers have engaged with the brand (and society) to make a difference.
Download the Retail Personalization Index
You’ve seen the highlights. Now, see the research insights as detailed by retail experts. Download this year’s Index for an in-depth look at the winners, their strategies, and how they approached a changing culture.