Fashion/Apparel

#23

American Eagle Outfitters

Overview

American Eagle Outfitters is a mall staple that’s made a deft transition to digital while maintaining a fun social feel, allowing customers to share their wishlists with friends and their looks with the #AExMe community.

  • 2021 Rank 18
  • Founded 1977
  • Model Public

Fashion/Apparel

#23

American Eagle Outfitters

Total Score

47⁄80

  • email

    9⁄30

  • web

    18⁄25

  • mobile

    8⁄13

  • offline

    7⁄7

  • privacy

    5⁄5

American Eagle Outfitters

Why we love American Eagle Outfitters

Easy-to-Share Shopping Lists

Buying gifts for American Eagle Outfitters fans is as easy as can be; shoppers can easily create wishlists from the brand’s website and share them via email with their friends and family.

Painless Curbside Pickup Experience

Convenience is typically the catalyst for choosing curbside pickup and American Eagle Outfitters keeps customers coming back with an experience that’s as streamlined as possible.

User-Generated Content and Tagged Instagram Product Pics

American Eagle Outfitters makes customers feel like part of the community, including Instagram photos tagged #AExMe within its app’s social gallery, providing outfit inspiration along the way.

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