Sailthru, Inc. ("Sailthru" or "we") has a no tolerance spam policy. "Spam" means unsolicited communication to persons with whom client does not have a business relationship or who have not specifically requested (opted-in to) Customer’s mailing.
A client’s account will be terminated if such client sends Spam. Please contact us immediately to report any suspected abuse. Please forward the complete email in question, including headers. If applicable, please also unsubscribe from the newsletter using the link at the bottom of the email if you no longer wish to receive emails from the sender. We will take the appropriate action against the sender of the email in question.
All users of our Service must agree to only sending permission-based email. This means that all recipients sent to must have opted-in to receive communications from the sending organization. The opt-in process requires that a potential user actively selects the products or services they are interested in and wish to subscribe to.
An opt-in can occur either via a sign-up form on client’s web site, at a point-of-sale sign-up form, or on a physical sign-up sheet. Purchased lists may not be used within the Sailthru system, regardless of the source or permission status.
As a user of Sailthru’s services, you may not:
Sailthru has a no tolerance Spam policy. The strict measures we take to enforce our policy include, but are not limited to:We monitor use of the system for any large increases in sending emails
Your account will be immediately terminated if we determine in our sole discretion that you send Spam. We provide our product only to those who follow our strict Anti-Spam Policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100 (US) charge per substantiated incident (i.e. per email) in accordance with state and federal regulations. If you cannot provide proof that these addresses were subscribed to the list, lack of proof is also considered a 'substantiated incident' and will incur a $100.00 (US) charge per incident.
To determine whether you have sent spam we will:
For more information visit spamlaws.com.
By using the Services, you agree that we can place cookies on your device, mobile platform or website as described in our Privacy Statement and this Cookie Notice.
"Traffic data" is information similar to TV ratings that indicate how many people watched a particular show. This data is only used in the aggregate and enables us to figure out how often visitors use parts of the Site, so we can make the Site appealing to as many visitors as possible.
Sailthru partners with its Account Holders to analyze traffic and other end user activity on behalf of such Account Holders to improve their visitors’ experiences. Sailthru may use web server log files and tracking technologies to collect and analyze certain types of technical information, such as cookies, IP addresses, device type and usage information including time spent on particular pages or number of clicks.
For more detailed information on how to control cookies you may wish to visit www.allaboutcookies.org
All defined terms used in this Cookie Notice shall have the meaning ascribed to them in our Privacy Statement located at http://sailthru.com/legal.
Sailthru, Inc. ("Sailthru," "We," "Us," "Our") has created this privacy statement to demonstrate our firm commitment to privacy and the protection of sensitive information. This privacy statement applies to the collection, use and disclosure of the information collected on our website http://www.sailthru.com (the "Site") as well as through our service platform https://my.sailthru.com (the "Service"). This notice does not apply to the practices of third parties that we do not own or control or do business with or to persons that we do not employ or manage. If you are under the age of 18, you may use the Site only with the consent and involvement of a parent or guardian.
Sailthru complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Sailthru has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Sailthru’s certification, please visit http://www.export.gov/safeharbor/.
We collect the following types of information from visitors to our Site, Account Holders or their subscribers:
Visitors to our Site
Visitors to our Site are not required to submit their information or register for an account. However, we may collect information from you when you inquire about our services, post a comment to our blog, or apply for employment with us. In these instances, we may collect your name, email address, phone number, physical address, company information and work history. We will use this information to respond to your requests, send you email communications, or enable you to use features on our Site.Account Holders
In order for you to view our Site, you are not required to register; however, you must register to take advantage of our products and services. To register, you must create an account which requires you to provide your email address, a username and password, and information about your business (all registrants are deemed "Account Holders"). We receive and store any information you enter on the Site or provide to us in any other way. As an Account Holder, we request certain identifying information such as your email address, a username and password, information about your business and billing information. Once you become an Account Holder, we will ask you for your list of subscriber names and email addresses ("Subscriber Data"). All of this information is used for such purposes such as responding to your requests for services, onboarding, support to your account and communicating with you about new products and services. This information is stored on our servers. You are not permitted to access this information unless you are an Account Holder and no one is permitted to rent, sublicense, sell or distribute such information without our authorization. Sailthru’s use of Subscriber Data shall be limited to the purpose of providing the service for which we have been engaged, such as submitting email communications to your list of subscribers on your behalf (as discussed in the section on Email Communications below).
Sailthru offers its Account Holders an email monitoring and delivery service and an email authentication service. On behalf of our Account Holders, we send out emails with news and/ or promotions, transaction receipts or account information. We receive a confirmation when each Account Holder’s subscriber opens an email from Sailthru. In addition, our services allow us to collect inferred data about the subscriber, which allows us to, among other things, personalize our Account Holder’s emails and personalize the subscriber’s experience while browsing the Account Holder’s website.
The information obtained from visitors to our Site, our Account Holders, and their subscribers is an integral part of our business. We neither rent nor sell your personal information or the Subscriber Data of our Account Holders to anyone. We share the information we collect only as described within this privacy statement.
We may share your information:
If you do not wish to receive emails from Sailthru, please follow the unsubscribe instructions included in each communication or contact us at firstname.lastname@example.org.
Visitors to our Site and Account Holders
If your personal information changes, you may correct, update, delete, or ask to have it removed from our blog by contacting us via one of the methods listed below. Account Holders may be able to make these changes within their account settings. When you update information, however, we often maintain a copy of the unrevised information in our records. You may request deletion of your account by sending an email to email@example.com. Please note that some information may remain in our records after deletion of your account. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We will respond to your request to access within 30 days.
Sailthru has no direct relationship with the Account Holder’s subscribers whose data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Sailthru’s Account Holder (the data controller). If the Account Holder requests Sailthru to remove the data, we will respond to their request within 30 business days.
Sailthru will retain the data we collect on our Site, the data we collect through our Service, and the data we process on behalf of our Account Holders for as long as needed to provide our Services. Sailthru will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
"Personally Identifiable Information" means non-public, unencrypted data that identifies an individual. For purposes of clarity, "unencrypted data" means public release of a name or alias, email addresses or financial account information in combination with any password or security code, social security number, passport number, driver’s license number, taxpayer identification number or credit card number(s) that any person may retrieve without permission or authorization. The definition of what is Personally Identifiable Information varies depending on the laws of the state or country in which you reside.
We may obtain personal information from our Account Holders and their subscribers. Sailthru only discloses personal information to Account Holders who engage Sailthru to process data on their behalf and have received the appropriate consent. Due to the global nature of services provided by Sailthru, the personal information you provide may be transmitted, used, stored and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.
We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it. If you enter Personally Identifiable Information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link: http://www.thawte.com/resources/ssl-information-center/get-started-with-ssl/index.html. No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee its absolute security.
In no case whatsoever will Sailthru’s liability exceed the amount of monies paid for services nor will Sailthru be liable for indirect, special, or consequential damages of any kind to any party.
Links to Third Party Sites
Our services include links to other websites whose privacy practices may differ from those of Sailthru. If you submit any of your own data to any of those sites, your data is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
With your consent we may post your testimonial along with your name. You can request the deletion of your testimonial by contacting us via one of the methods listed below.
Some pages, such as our employment application pages, may have the look and feel of being on the Sailthru Site. However, the information collected on these pages may be shared and processed by our service provider. All information collected on www.sailthru.com is owned and controlled by us.
Social Media Widgets
You can log in to our site using an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like these give you the option to post information about your activities on this website to your profile page to share with others within your network.
If this privacy statement changes in the future, we will provide notice by posting such notice on the Site. By continuing to use the Site and our services after such notice has been posted, you will be deemed to have accepted the changes. If you do not agree to the changes, you have the option to terminate your account and have your data removed from our system. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice within our Site or Service prior to the change becoming effective.
Mail: 160 Varick St., 12th floor New York, NY 10013
Sailthru participates in the EU and Swiss Safe Harbor Privacy Framework as set forth by the United States Department of Commerce. As part of our participation in the safe harbor, we have agreed to TRUSTe dispute resolution for disputes relating to our compliance with the Safe Harbor Privacy Framework. If you have any complaints regarding our compliance with the Safe Harbor you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, fax to 415-520-3420, or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above.
July 16, 2013
Sailthru prohibits the use of the Services by any client that engages in any of the following:
As always, sending unsolicited commercial email is FORBIDDEN. Sailthru reserves the right to prohibit the use of the Services by any client at its sole discretion.