Brick-and-Mortar Blindness

Sailthru surveyed 1,000 Americans and 1,081 people in the UK in order to measure and understand the myriad consumer attitudes towards traditional brick-and-mortar shopping, and how digital shapes those sentiments and actual consumer behavior.

We asked everything from which shuttered retailers consumers miss the most, which ecommerce brands they wish had in-store options, how email/push notifications impact in-store behavior, and much more.

You can access the full proprietary analysis in our “Brick and Mortar Blindness” report. Here are a few highlights of the findings inside:

• One-third of US consumers have been driven to in-store action by email
• British respondents generally found mobile messages more pushy than their American counterparts
• While most people are indifferent about in-store technology, older American consumers like the idea of being able to ship their in-store purchases home