We’re pleased to announce that Sailthru is now Marigold Engage by Sailthru. Learn more here.
Customer experience is big differentiator for organisations
In many consumer sectors, it has become increasingly difficult for organisations to really stand out from the crowd in terms of pricing, products or services. As a result, the last great bastion of differentiation in recent years has become that ofcustomer experience – and that seems unlikely to change any time soon.