The Home Depot
The Home Depot’s deep investment in omnichannel personalization paid off, with 2018 revenue growing to $108.2B compared to $100.9B in the previous year. You can begin shopping on The Home Depot’s website and find the same products waiting in your cart on the app, with relevant push notifications and in-app messaging about products you’ll like or items you might need for your purchase. The recommendations — a mix of behavior-, collaborative- and attribute-based — were some of the strongest and most comprehensive evaluated on this year’s Index. In addition, The Home Depot’s mobile app combines modern features like voice and image search with location-based services for convenient in-store navigating.