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#9

Home Depot

Overview

Spending more time at home, people naturally want to spruce up their spaces. The Home Depot simplifies the experience both online with personalized landing pages and in-store with interactive AR maps.

  • 2021 Rank 8
  • Founded 1978
  • Model Public

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#9

Home Depot

  • Accolades:
  • Top Ten

Total Score

53⁄80

  • email

    17⁄30

  • web

    17⁄25

  • mobile

    9⁄13

  • offline

    7⁄7

  • privacy

    3⁄5

Home Depot

Why we love Home Depot

Cross-Channel Customer Profiles

Whether someone is shopping onsite or in-app, The Home Depot understands who’s who and provides a shopping experience that’s as consistent as it is personalized.

Customized Homepage Displays Recently Viewed Products, Top Savings, Top Categories, and What’s Trending Locally

The Home Depot’s personalized homepage displays recently viewed products, top savings, and trending items. However, those trends are based on a shopper’s location, adding another layer of personalization.

AR-Enhanced Mobile App Featuring Interactive Store Maps

The average Home Depot store is nearly the size of two football fields, but app users can always find their way with AR-enhanced interactive store maps.

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