Office Depot

Office Depot builds loyalty and continues to boost profits by offering customer-facing services both in-store and at its consumers’ companies. These services, called ‘Workonomy’, range from in-store tasks like print and copy, tech help, packaging and shipping as well as more advanced services like furniture planning to outfit a shopper’s office, bookkeeping, legal payroll and more. Last year, Office Depot’s CEO said the brand will continue to focus on its in-person and service-oriented interactions in order to differentiate the brand, and its omnichannel approach, from its competition. With around 700,000 subscribers to its services, and the close proximity of Office Depot’s thousands of brick-and-mortar stores, it seems that the approach is paying off and keeping Office Depot among good company on the Index’s top 25.