The Home Depot continues to make customers swoon, even with the wave of stay-at-home orders in 2020. As a leader in curbside pickup and buy online, pick up in-store experiences, the brand fulfilled all customer needs to build home offices and make those repairs that had been pushed off. In Q3 of 2020, the brand reported earnings more than 23% higher than the previous year’s—and shows no sign of stopping this growth anytime soon.

Today, The Home Depot focuses on customers no matter how or where they shop. And this digital experience investment is working. In its most recent findings, the organization supported 80% digital sales growth at the end of last year (with 60% of those orders fulfilled in-store). But this was far from a simple tactic or stroke of luck—it’s clear that The Home Depot has fostered a culture of innovation that encourages collaboration and personalization across every interaction.