Product & Customers
Sailthru Named a Strong Performer on the Forrester Wave™ for Cross‑Channel Campaign Management
November 19, 2019
For the past several years, Forrester has published the Forrester Cross-Channel Campaign Management Wave, their analysis of marketing technology vendors based on current offerings and strategies in this field. In this year’s evaluation, The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019, Sailthru earned its place as a “strong performer.”
In our view, Forrester’s analysis illustrates how consumers’ expectations are evolving. Traditional, scheduled campaigns are no longer enough. Today, B2C marketers must invest in cross-channel campaign management (CCCM) solutions to create more contextually relevant interactions. Next-generation CCCM requires customer data management, advanced analytics, and cross-channel orchestration, among others.
Forrester evaluated 40 criteria to help marketing professionals select the right vendor for their needs.
We believe that the strength of the Sailthru platform landed us in the strong performer category. As the Forrester analysts put it, “B2C marketers responsible for deriving actionable insights from high-volume digital data streams should consider Sailthru.”
What We Believe Forrester Likes About Sailthru
Over the last decade, Sailthru has evolved from a behavior-based segmentation and targeting engine to a fully-fledged cross-channel campaign management solution that orchestrates personalized email, mobile and web experiences.
With regards to Sailthru’s current offering, Forrester analysts gave Sailthru the highest score among all vendors in the campaign design criterion, and the highest score possible in the user experience criterion. Forrester also gave Sailthru the highest score possible in the Business Technology Vision criterion, which Sailthru believes is an indication that it is well-aligned with the future needs of brands.
Sailthru notable scores include the following criteria:
- Campaign Design – Sailthru received the highest score across all evaluated vendors.
- User Experience – Sailthru received the highest possible score.
- Business Technology Vision – Sailthru received the highest possible score.
- Supporting Products and Services – Sailthru received the highest possible score.
In our view, Sailthru’s commitment to customer success was another factor in our strong placement in this year’s Forrester Wave. When evaluating companies, Forrester asks for references from their current customers. According to one reference, “The Sailthru team is their best attribute. They are really committed to customer success and they make the customer feel like part of the team.”
“We believe that our placement as a Strong Performer in the Forrester Independent CCCM Wave is as much a testament to our amazing clients as it is to the work we put into our offering,” says Jason Grunberg, Sailthru’s SVP of Marketing. “Sailthru is particularly focused on delivering an excellent customer experience, and, in our view, this report supports that approach.”
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