Publishers are challenged by thinking strategically and digitally at the same time. In order to manage and monetize the needs of modern audiences, media must embrace agility as the new normal. New York Media — the producer of leading websites such as, Vulture, The Cut and Grub Street — is one example of a publisher that has done so.

Where do publishers begin to better monetize and offer value to readers and advertisers? Well, first consider your highest value channel: email.

Email marketing is used by over 82% of publishing and media marketers and as social media continues to evolve in its role in content distribution, publishers have an opportunity to hone their owned media.

In pursuit of this ROI, as many as 53% of publishers have increased their email newsletter frequency. But on a good day, clickthrough rates are still as low as 2.2%. What’s more, subscriber open rates barely peak at 16%. So, where does this leave the industry?

New York Media

Growth Through Personalization: New York Media’s Story

New York Media attracts more than 25 million unique visitors each month, covering topics ranging from news, culture, fashion, food, and entertainment. In order to increase subscriber engagement and ramp retention efforts, New York Media has partnered with Marigold Engage by Sailthru.

Ken Sheldon, New York Media’s Executive Director of Audience Development, sought a deep background in subscriber growth, reactiviation and engagement. “With Marigold Engage by Sailthru, we found that combination of expertise to help us further monetize our email marketing and extend personalization across all owned digital channels,” he says.

With daily newsletters, email marketing is a critical component of New York Media’s subscriber engagement and retention strategy. We’ve helped the publisher deliver a unique experience for every individual reader between brand websites and email newsletters. Our sophisticated personalization capabilities include dynamic content, automated cadence control and cross-channel coordination.